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Even stuff about my mother....let it rip.

New job, have to practice deflecting insults.

So do your worse....

Any tips would be handy too.

Thanks guys.

Ps...picture yourself in a place you dont want to be...outcome of being there could ruin your already bad day and you need to take it out on someone.....then you see me...and i am attired exactly to what your day represents.

Give it to me.

Traffic warden ? Tax officer ? Customer complaints ?

You will need to arm us with some ammunition first.

Bitch! That should cover them all.

Working in a Call Centre for a leading / growing Gas & Electricity provider I get it all the time. Customers call in, extremely frustrated over something that isn't necessarily our fault (such as being off supply due to not having put money on their meter), and being the unseen face of the company everything is personally my fault. Being just a voice on the phone I cease to be a human being & thus become a legitimate target for all kinds of abuse. Surprisingly, despite the high level of abuse, I really do love my job, and consider myself extremely fortunate to be working for a company that looks after its employees, as well as having a real Social Awareness policy. I feel that what I am doing is really helping people, when I'm able to talk them through problems to get them back on supply, be it advising on simple technical points or arranging an Account Credit (a short term loan to see them through a tough patch). The problems come when someone has built up a debt from previous loans which have not been paid off when we have to say enough is enough & refuse to make any more loans until current ones are paid off. That's when they get nasty, claiming that we're not allowed to leave them off supply if they have children. Well, I'm sorry, but we are, so long as the reason is not a technical one of ours. Being off supply because of non payment counts as Self Disconnection. Sometimes it's heartbreaking to have to say no, but after a while it doesn't help anyone to get someone deeper & deeper in debt. Part of the training is how to deal with offensive customers & a general rule of thumb, if the abuse is aimed at the company, let it ride - they're only venting. Once it gets personal, give them a warning then it's a matter of discretion. When I first started newbies would have to attract the attention of a manager to listen in to give the nod to disconnect before hanging up, but once moving on you are left to make your own decisions on the matter. If, however, the abuse is of a certain level, the no warning is required. Once again it's a matter of discretion. But it's a really good feeling when you can take a call from a customer who is fuming to a level when they're apologising & asking your details so they can send in positive feedback.

Offer her money for ten minutes of her time to satisfy my most perverse sexual pleasure. The only problem with that is, she might accept

You know me so well tudedog.

Bruv;1520405 wrote: Traffic warden ? Tax officer ? Customer complaints ?

You will need to arm us with some ammunition first.


picture yourself in a place you dont want to be...outcome of being there could ruin your already bad day and you need to take it out on someone.....then you see me...and i am attired exactly to what your day represents

Ahso!;1520419 wrote: Bitch! That should cover them all.


that is so antediluvian. but correct It pretty much does.

FourPart;1520423 wrote: Working in a Call Centre for a leading / growing Gas & Electricity provider I get it all the time. Customers call in, extremely frustrated over something that isn't necessarily our fault (such as being off supply due to not having put money on their meter), and being the unseen face of the company everything is personally my fault. Being just a voice on the phone I cease to be a human being & thus become a legitimate target for all kinds of abuse. Surprisingly, despite the high level of abuse, I really do love my job, and consider myself extremely fortunate to be working for a company that looks after its employees, as well as having a real Social Awareness policy. I feel that what I am doing is really helping people, when I'm able to talk them through problems to get them back on supply, be it advising on simple technical points or arranging an Account Credit (a short term loan to see them through a tough patch). The problems come when someone has built up a debt from previous loans which have not been paid off when we have to say enough is enough & refuse to make any more loans until current ones are paid off. That's when they get nasty, claiming that we're not allowed to leave them off supply if they have children. Well, I'm sorry, but we are, so long as the reason is not a technical one of ours. Being off supply because of non payment counts as Self Disconnection. Sometimes it's heartbreaking to have to say no, but after a while it doesn't help anyone to get someone deeper & deeper in debt. Part of the training is how to deal with offensive customers & a general rule of thumb, if the abuse is aimed at the company, let it ride - they're only venting. Once it gets personal, give them a warning then it's a matter of discretion. When I first started newbies would have to attract the attention of a manager to listen in to give the nod to disconnect before hanging up, but once moving on you are left to make your own decisions on the matter. If, however, the abuse is of a certain level, the no warning is required. Once again it's a matter of discretion. But it's a really good feeling when you can take a call from a customer who is fuming to a level when they're apologising & asking your details so they can send in positive feedback.


You and my youngest could have very long conversations lol

magentaflame;1520447 wrote: ..then you see me...and i am attired exactly to what your day represents


A karzy attendant ?

I'll plead ignorance on that one....wtf is a Karzy?

Dunny attendant.

I work for the largest security company in the world and they do particular jobs....i understand theyre not to liked in Britain. So on that note...?

But you guys are too nice, or maybe im too used to you. Dont worry Spot will come back and let me have it.

May your chooks all get St Vitus' Dance and randy koalas invade your verandah.

magentaflame;1520466 wrote: I work for the largest security company in the world and they do particular jobs....i understand theyre not to liked in Britain. So on that note...?

But you guys are too nice, or maybe im too used to you. Dont worry Spot will come back and let me have it.


You're not with G4S surely, they are the pits and everything they touch is an abomination!

Clodhopper;1520472 wrote: May your chooks all get St Vitus' Dance and randy koalas invade your verandah.


We're in severe drought it may well happen. Koalas have no fear when thirsty.

magentaflame;1520500 wrote: We're in severe drought it may well happen. Koalas have no fear when thirsty.


Wont comment on that on an open board....but i protect "your" people so dont be too harsh. My first day i had to stop a rank above you. Kind of embarrassing not knowing who the main man is....turns out a lovely bloke.

Sorry, that last was meant for Bryn.

Well, check our HMP Birmingham when you have a moment. When they go wrong they go really wrong and don't seem very good at dealing with it. To put it mildly.

magentaflame;1520501 wrote: Wont comment on that on an open board....but i protect "your" people so dont be too harsh. My first day i had to stop a rank above you. Kind of embarrassing not knowing who the main man is....turns out a lovely bloke.


I've not had personal dealings with them but their reputation is non-existent here due to several high profile cock-ups. The important thing is to like the people you work with so that's a good start

Well I did as suggested...... seems to me a combination of problems at the prison. I'm not in corrections so I can only summize. My big beef about privately run prisons is that they should not exist period.

magentaflame;1520630 wrote: Well I did as suggested...... seems to me a combination of problems at the prison. I'm not in corrections so I can only summize. My big beef about privately run prisons is that they should not exist period.


Privately run prisons are fine - so long as the ones they put in them are those that came up with the idea to line their pockets in the first place.

Yeah, could be. What I'm really saying is that your top management will hang you put to dry, They just stay away from HMP Birmingham any way they can but took the profits. Do Not Trust. If your canny aussie feminist bitch needed the warning.



Other thing I have to say is check out the Milgram experiments. You are absolutely in their area of significance. Reinforce your canny aussie feminist HUMANIST bitch.



(But yeah, there are real bastards out there)

I hear ya..... unfortunetly all security firms are like that. Low pay means expendable. My last job payed extremely well for any industry but that's a different kettle of fish because that particular company asks a lot of it's employees.

FourPart;1520637 wrote: Privately run prisons are fine - so long as the ones they put in them are those that came up with the idea to line their pockets in the first place.


I've noticed a lot of crime that we simply didn't have before private prisons....and then comes the mandatory sentencing. Coincidence? Me thinks not. And it's a common thought.

"""Between about 8:00am and 9:00am they amble into the classroom at Aquinas College, in the Melbourne suburb of Ringwood. Chris Varney, founder of the I CAN Network, greets each student as they arrive for their fortnightly mentoring session. By the time the class starts, about 15 Mutants have assembled. If you're worried by the name, don't fret — they chose it themselves. "I like the name The Mutants I think because of how it's just a quirky name that kind of expresses ourselves in a way that everyone can take it as a joke," Year 10 student Bastian Phillips explained. "Not actually think, oh we're mutants in a bad way, but in a good way. "I like that feeling of, you can feel like you're actually a part of something." Like many of The Mutants, 14-year-old Sophie Lee says being part of the mentoring program has made her more confident. "I'm not afraid to tell people that I've got autism," she said. "It shouldn't make a difference, in my books it doesn't, so why should it in theirs?" The hour-long session is a mix of games, group activities and talks. Sophie is up this week and tells the class of her love of horses and volunteering work on camps for kids. "If I have had a tough week like at school or something I like to go there and that's my time to basically forget the world," she said. Then it's Andre Painter's turn to give a talk on his chosen subject of tennis. He struggles to find the words sometimes, looks painfully shy, but appears to enjoy his moment in the limelight. Chris keeps a series of questions going, to keep Andre talking. They seem random, but are often targeted at the kind of issues many of these kids struggle with, such as being overly focused on one thing or having difficulty managing anxiety and anger. "Tennis is a real mind game. How do you keep it together on court?" Chris asks. "Well, I try and concentrate not just about winning," Andre respond Watching on, it seems as though the class is not that interested, but later two boys tell me Andre's talk was their favourite element of the session. That's a big call, because there is also a hugely popular game of wink murder, and another activity, where groups are given 10 minutes to build the tallest tower they can from balloons and sticky tape. The winning structure is dubbed "Trump Tower", but there are some question marks over whether that team followed correct procedures. Best not to interpret too much into that. Again it seems on the surface a harmless bit of fun, but in subtle ways these kids are learning to work together in teams, to communicate and problem-solve. Tom Freeman, a Year 10 student, who along with autism has language difficulties, is chosen as the spokesperson for his team. "Because of I CAN, ¦ I'm twice more confident with talking to people and socialising with people," he said. Tom, like many of the kids in this group, is being encouraged to wear his autism with pride. "What's good about being on the Aspergers and autism spectrum is that you have a good memory and you have special interests and special talents," Tom says. "I have a good memory and I can remember the AFL and NRL and FIFA World Cup sporting winners and champions that came first and second and who come in the grand final and stuff like that." The I CAN Network now runs mentoring sessions in about 30 schools in Victoria, Queensland and Tasmania. Chris Varney has what he calls a "sprinkling" of autism and says that as a child he suffered from anxiety, he had a "forensic focus" and felt "out of sync with the norm". He completed a law degree, but then decided to change tack. "I was sick and tired of seeing kids and teenagers falling through the cracks and there were far too many people I was meeting on the autism spectrum who were limiting themselves or made to feel limited by their environment and I was very frustrated," he said. "I thought we don't have this label for people to say, 'well, you can't do things'. You have it so that you can say, 'you can'."""" From ABC Meet 'The Mutants': The students who wear their autism with pride