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Thanks Mike that made me laugh.

Gill, the cushions are fixed, they cannot be turned over. Thanks for your comments.

buttercup;1286081 wrote: Update -

Ok the representative came out today, i kinda expected a guy in a suit for some reason, the guy who came looked very intimidating and had no facial expressions whatsoever.

He looked, photographed and told me that obviously in the tanning process some particle had been on the leather and then came off and he could fix it.

I asked him to explain how i could manage to insert my nail into it and would he not class that as a nick. He refused to class it as a nick and was very patronizing to me explaining it again. I asked him not to insult my intelligence and found his excuse unacceptable. He left saying he would have to contact head office.


don't take no for an answer.

does you receipt say 3 days for exchanges?

He was patronizing you, you should call their head office and file a complaint.

No i would not file a complaint about the guy, he was just doing his job. He's no doubt trained to do his best to get customers to keep the goods, i mean what use will the sofa be to them on return.

I'm not saying its right, just that i understand the guy's position, i wonder what he said to head office, he must have known deep down i was right. I'm so very interested to see what stage 2 of this is going to be.

I really hope it does not turn into a stress as ive got a few other things going on at the moment that are doing my head in. Fortunately i have a very dear person here in the garden keeping me calm regarding that.

buttercup;1286250 wrote: No i would not file a complaint about the guy, he was just doing his job. He's no doubt trained to do his best to get customers to keep the goods, i mean what use will the sofa be to them on return.

I'm not saying its right, just that i understand the guy's position, i wonder what he said to head office, he must have known deep down i was right. I'm so very interested to see what stage 2 of this is going to be.

I really hope it does not turn into a stress as ive got a few other things going on at the moment that are doing my head in. Fortunately i have a very dear person here in the garden keeping me calm regarding that.


he could have been nicer, anyone can be nice.:-6

you did remark on his looking intimidating and his patronizing you, and not to insult your intelligence.

There should be no stress whatsoever to ask for an exchange.

That is true Odie, i do see your point.

buttercup;1286384 wrote: That is true Odie, i do see your point.


I hope it works out for you, trust me Buttercup, a tiny tear will lead to a much bigger one, especially on a cushion where its being stretched, then the good old white stuffing shows!:-5



damn cats!:yh_rotfl

Update -

I have been offered a repair or my money back, i cannot have a replacement. I don't like the idea of a repair but i do love this sofa, its the comfiest sofa ever.

buttercup;1290150 wrote: Update -

I have been offered a repair or my money back, i cannot have a replacement. I don't like the idea of a repair but i do love this sofa, its the comfiest sofa ever.


Are they willing to give you a guarantee in writing that this repair will last? If not I would definately ask for my money back. Is this the only store that sells this sofa?

Hi Jazzy, its the only store i have seen it in, maybe others have it but i wont get it for the January sale price now.

I will ask on Monday how long they guarantee the repair for (in writing) Thanks.

buttercup;1290150 wrote: Update -

I have been offered a repair or my money back, i cannot have a replacement. I don't like the idea of a repair but i do love this sofa, its the comfiest sofa ever.


I'd just have it repaired, as long as it is a leather specialist.

buttercup;1290150 wrote: Update -

I have been offered a repair or my money back, i cannot have a replacement. I don't like the idea of a repair but I do love this sofa, its the comfiest sofa ever.


It's a fair offer but no more than they are obliged to give. Take your money and go elsewhere. I'm no expert but if it was manufacturing fault in the tanning process a repair will just mask it for a while and it will come back, if it's a nick then it is a weak spot that will eventually give way over time. Alternatively accept the repair but ask for a discount on the price since the goods are damaged-effectively seconds and as such should not be the full retail price. Did you pay by credit card? If so you are also covered by the consumer credit act and the card company is also liable for any faulty goods. The mark up on furniture is 300-400% or more depending on the retailer (how else do you think they sell at half price and still make a profit, cut the price increase the turnover improve cashflow and make more profit on the improved sales) With small specialist retailers the mark up is probably higher are if they pitched at a premium market. There are dozens of leather suite retailers in the central belt all desperate to shift stock, especially in the current economic climate.

My wife has never forgiven me for ruining a leather suite by sitting on it with creosote covered trousers-I was doing the shed at the time and just didn't think.

buttercup;1290150 wrote: Update -

I have been offered a repair or my money back, i cannot have a replacement. I don't like the idea of a repair but i do love this sofa, its the comfiest sofa ever.


Take the money and buy a new one.



Thank you

Hofenfeffer

Nomad;1290977 wrote: Take the money and buy a new one.



Thank you

Hofenfeffer


What she said.:sneaky:

flopstock;1291017 wrote: What she said.:sneaky:


Me too! :sneaky:

Consumer rights and where to get help : Directgov - Government, citizens and rights





Sale of goods act ^^ states that goods have to be of satisfactory quality; free from minor defects and if not you are entitled to a refund or replacement.



Can't quite understand why they won't offer a replacement - do they not offer that sofa for sale any more?



You don't have to accept a repair.



Just asked hubby - former upholsterer - what he would suggest. His words 'Leather cannot be repaired, the best they can do is glue it and it will be a weak spot. I'd either have a new one or my money back, I'd not accept a repair.'

I am mentally drained and pissed off with everyone, the guy converting the campervan has just phoned to say that one of his staff has backed it into a post but not to worry as he will have it repaired and resprayed. I need a vodka.

buttercup;1291129 wrote: i am mentally drained and pissed off with everyone, the guy converting the campervan has just phoned to say that one of his staff has backed it into a post but not to worry as he will have it repaired and resprayed. I need a vodka.

flopstock;1291017 wrote: What she said.:sneaky:


Hofenfeffer is a boy.

buttercup;1291129 wrote: I am mentally drained and pissed off with everyone, the guy converting the campervan has just phoned to say that one of his staff has backed it into a post but not to worry as he will have it repaired and resprayed. I need a vodka.


I thought we were talking about a couch.

We were, i got sidetracked in my stress.

Get them to take it away and refund your money BC. There must be loads of other retailers who'd trip over everybody in their dash for your custom ! Maybe even mention to the new retailers about your hassle and that's why you are shopping elsewhere. They may offer you a good deal, just to get the sale! :-6

Update to the sofa saga.

I have said if i accept the repair i would need some sort of compensation and a written guarantee of the repair, i'm now waiting to see what offer they come back with.

buttercup;1291528 wrote: Update to the sofa saga.

I have said if i accept the repair i would need some sort of compensation and a written guarantee of the repair, i'm now waiting to see what offer they come back with.


my god this whole ordeal is taking way to long.

You think that's bad Odie, you'd not believe the problems with the campervan conversion. Ive had enough of them all.

buttercup;1291564 wrote: You think that's bad Odie, you'd not believe the problems with the campervan conversion. Ive had enough of them all.




I read it hun, my god, I'd be pissed and need a drink as well, here, lets have one together!:-4

i would complain.. it's a bad service

aarontodd;1312714 wrote: i would complain.. it's a bad service


that was last January, its been taken care of.:yh_rotfl